SUPPORT
To assure proper delivery of the training courses, please review the following items for your computer set up. All pages and links are tested routinely for errors. If you are having difficulty with downloads, PowerPoint shows, or videos; you should assume something is not operating correctly with your computer or Internet connection.
1- You will need access to a printer to print off the text.
2- You will need to download the free Adobe Reader to see and print the text for each course. ADOBE READER
3- You will need a high-speed Internet access so that videos do not halt and run slow.
4- You may need the Windows Media Player for some videos. WINDOWS MEDIA PLAYER
5- You will need to download the free Flash player for videos. FLASH PLAYER
6- Videos may not allow the student to stop the video and return later for restart. Please use the buttons at the bottom of the video to back up, restart, or fast forward the video. If you leave the video partially run, you will need to start the video from the beginning.
7- If you believe a link is broken, please inform us immediately. We will make such requests a priority. However, great care is made to test all links. Assume that the problem is with your computer or Internet connection first, and try another computer before notifying our office of a link problem.
8- If your computer has a problem with the website program, please try another computer prior to sending through a notice.